Customer Testimonials

At Master Parts we know that the only way to succeed is through happy customers.  These are genuine customer comments from satisfied customers:

Got a few bits from your site now. Really glad I have found your business, good range of products at prices comparable with overseas and not those exorbitant ones charged by BMW. Items were sent immediately and ended up on my doorstep in the same week. Back in a Mini after a 35 year break, yours will be my go to place for everything from now on - and that could be reasonably often as 35 years has not really changed the quirky things that need fixing regularly in these little 'pea pods'.
Greg K, Sep 6, 2017

I've used master parts before and have ordered twice the last in the last couple of weeks! 
I just wanted to say Thank you for super fast delivery and awesome customer service! I recommend master parts to everyone,
So thank you and keep you the good work! 
Damian P, Sep 4, 2017

I was thoroughly impressed by the simple ordering and payment process and the quick delivery. A seamless and trouble free ordering experience. Plus loved the little added gift of the Caramello chocolate (how did you guys know it was me favourite). Sometimes it’s the little touches that distinguish great service from good service. Well done and thanks for the part by the way.
Nick K, Aug 31, 2017

Hi James and Team , 
Just like to say how great your site , parts and prices are , not to mention how prompt your delivery is.  I'll definitely be using Master Parts in future for all my Mini bits . 
Thanks all , 
Mike N, Aug 25, 2017

Just wanted to say a huge thank you for dispatching my Cayman filters so quickly and keeping me informed every step of the way, particularly advising me i actually ordered the incorrect oil filter and correcting / crediting the payment immediately! 

Needless to say you will be getting all my Porsche parts business from now on.

Thanks again,

Al D, August 2, 2017


My first Master Parts order went smoothly and easily with easy transacting, fast delivery and items received as ordered without hick ups. Will be my first choice in my next order. Thank you. 
James H, July 11, 2017

Once again I was impressed by the speed and efficiency of the Master Parts service. Your website is easy to negotiate and the delivery of ordered part was prompt and accurate.
Julia G, June 1, 2017


I have just finished installing the water pump I ordered.  Great experience all round which is why the few times I’ve needed parts I come to you guys.  Website is easy to use, delivery was quick and well packaged, part works perfectly.
Mario D, May 21, 2017

We’ll definitely use Master Parts again.  Great communication and advice.  And when we downgraded from a genuine to an OEM part for expediency, the balance was refunded immediately without having to chase anything up.  Shipping was fast, which is essential for us because we live remote.  Our beloved little Mini was zipping around again in no time!  Thanks, heaps!
Sandy and Harry D, May 16, 2017

The oil filter arrived two days earlier than expected – very prompt. It was despatched on the day I ordered as you promised. Your advice on the right part for the car was correct. It has now been fitted. The whole process was seamless and I will purchase any future parts I require for my Porsche from your organisation based on this experience.
John O, May 11, 2017

This way my first time using master part to get parts for my Mini Cooper R53! Ordering was super easy, postage was super fast! I really recommend Master Parts to every one now! 
Well done guys hope to use you again! 
Damian P, Apr 27, 2017


James from master parts exceeded my expectations firstly calling me and emailing me to see if the part I ordered was correct. Due to my ordering history was for a different vehicle after promptly correcting this the part was with me the next day. 

I went to fit the part and realized I didn't actually need it at all and emailed master parts to ask if I could return it and how much postage I'd have to pay. They reply nothing. I couldn't believe I wasn't getting charged to send a flywheel 2000km. 

Thanks guys you have a customer for life. 
L Hua, Mar 20, 2017


Website was easy to navigate, communication was good , parts arrived promptly and were as described -  this transaction was simple and professional
Kristian D, Feb 14, 2017

Master Parts has been fantastic each time I have dealt with them. 

In this particular instance, I was looking for a particular part and needed it quickly. Master Parts had the part I needed in stock, at a great price and got it over to me (in a completely different state - Tasmania) within 24hrs with no fuss whatsoever!

I have found on each occasion Master Parts has been great. Not only helpful if advice is needed but the fact they have stock on the shelf ready to go.

Thank You Master Parts!
Christopher J, Feb 1, 2017

Great services! Placed my order at a terrible time but it arrived quicker than anything I have ordered from anywhere before! The prices was fantastic also!! Thank you guys. 
Deniz A, Jan 12, 2017

Thanks James for the follow up. That emphasises to me that Masterparts are committed to providing outstanding Customer Service. I was impressed by both the range of parts that Masterparts provides and the easy and prompt service that the company provided. I look forward to sourcing further parts from Masterparts in the future. You are definitely my first ‘go to’ option.
Keith O, Jan 5, 2017


I can only say how good it is to deal with Masterparts . Your service and communication is one of the best I've encountered as far as buying on-line . Extremely prompt and a good range of Mini parts . 
Mike N, Dec 25, 2016

Great service, the item was half the price from international suppliers when international postage was factored in. It arrived promptly, well packed. I will buy again from masterparts.
Scott G, Jul 25, 2016

Dealing with you guys was extremely easy and your products and freight times were great. Definitely buy from you again next time I need parts.  
Steve M, Apr 27, 2016

I have used Masterparts  a few times & the experience was great my Porsche parts arrived exactly as I ordered &  on time delivery. Can definitely recommend to others & would certainly be ordering more in the future 

Anthony R, Apr 26, 2016

I ordered parts for my daughters 2005 mini and was very happy to find that Masterparts had them all in stock, one item surprised me as I thought it would be Mini dealer supply only. This is great service and the parts duly arrived in A1 condition. My expectations met so one more happy customer and I will certainly click on Masterparts online as a first choice for my future Mini parts service. 
Andrew N, Mar 17, 2016

I would like to say that the goods I brought from Master parts and also the help I was able to receive from James Was exceptional as I live in the red centre of this great country, 
it is hard to get anybody on the phone I was able to search and receive customer service that was of exceptional quality. The goods turned up in good order.
I would recommend their online service and I will use it in the near future to get more parts for my mini cooper.
Graeme N, (Yulara Northern Territory), Feb 27, 2016

This is the second time I have used Master Parts to get parts for my recently acquired Porsche Boxster.  They arrived in 24 hours and were exactly what I ordered.  What else can I say but “Fabulous Service”.  
Malcolm K, Dec 29, 2015

Great customer service and super fast delivery with express post. You guys are great and I have been buying from you for some time now and will continue to do so :)
I highly recommend Master Parts as they stock the best OEM/Genuine parts around
Ryhan V, Nov 25, 2015

James has got excellent customer attitude.  He is friendly and will go extra miles to find the parts that I am looking for.  He has got good product knowledge and he sells quality parts at reasonable prices.  I would highly recommend Master Parts to anyone.   
Raymond L, Oct 29, 2015

Very happy with the level of professional service and the follow up phone calls to ensure a smooth transition which is rare these days. The parts arrived to next day as promised.
Jon P, Sep 24, 2015

Great service! Ordered my parts on a Sunday and they arrived Tuesday lunchtime.
Parts fit perfectly and appear to be of high quality. 
Justin H, Sep 7, 2015

Most impressed with the speed of delivery and the customer service.  Will buy from you guys again you made it all too simple.
Deborah F, Aug 27, 2015
 

i was looking for a small particular part for my 911 ,and was very impressed with the quick hands on service and quick delivery,masterparts are the best in the business as far as i am concerned 
Glenn B, Aug 21, 2015


First time that I’ve used Masterparts website and the experience was awesome. OEM Porsche parts arrived exactly as I ordered with very fast delivery (under 28 hrs). Can definitely recommend to others and will certainly be ordering more in the future. Great service, thanks. The chocolate and pen were a nice personal touch.
Murray C, Aug 5, 2015

Amazing customer service, fuss free ordering and returns and fast postage, I love the caramello bears too!
Sandy B, Jul 30, 215

As always Master parts are helpful, efficient and great service. I highly recommend any Mini owner to purchase any of their parts through Master parts. Keep up the great work!
Glenn D, Jul 23, 2015


My Mini Cooper R53 was well due for a brake service/ upgrade, luckily I came across Masterparts while searching online. This store has a very convenient package of parts required for this service at a reasonable cost compared to other suppliers. 

Also I couldn't believe it when I put the order through online, within an hour I received an email stating that my order had been sent. No fuss no bother, I highly recommend this store. Hopefully one day I'll also be ordering parts for a Porsche.

Andrew K, Jul 22, 2015

Terrific website and extremely prompt turnaround.  After scouring the web for a week, your site ticked all the boxes in my new endeavour of the DIY  servicing for my 996...at more than reasonable prices!
I will be back.
Guy W, Jul 21, 2015


MasterParts were quick at supplying me a very competitive quote for the items i required urgently. As a local supplier their prices are hard to be beaten. Nothing is too hard for MasterParts to source and quote on. All items are always professionally packed and posted when promised. 
Tommy H, Jul 15, 2015

The service provided by James and Masterparts was simply first class.

I needed a variety of parts fast.  Masterparts had everything is stock and shipped them overnight.  I had everything I needed in my hands in under 24 hours.  You can’t beat that!
I also saved over $140 compared with prices direct from the dealer.

Wayne S, July 8, 2015

Again, typical service 110&% from James, its a pity not all retailers have the same high standards of customer service.  No doubt will be purchasing more as time and maintenance requires.  Well done.
Jeff S, June 30, 205


The turnaround was extremely quick. I particularly liked the fact that they noticed that I had only ordered one part instead of the four that I needed and contacted me to confirm if that was what I required and adjusted my order with no problems. Gave me confidence that you know your stuff and will be able to answer any future enquiries.
Shane D, June 29, 2015

Parts arrived as advised on time and correct. Your service is first class.
Peter G, May 26, 2015

I only have great things to say about Master Parts. Quick concise and accurate. Are just a few of The words that describes the services that James provides. Always receive the utmost service.
Robbie K, May 20, 2015

Great communication where parts had to be ordered into stock, prompt follow up and notification of shipping, goods well packed. Goods received in good condition as always.
Jeff S, Mar 18, 2015

I couldn’t be happier with my shopping experience with Masterparts.  The service and advice was timely, friendly and informative.  I received my part as ordered and in the predicted time frame.
 
Again thank you so much for your help, I will not hesitate to use Masterparts again for my ‘mini’ needs 
Leah H, Mar 12, 2015

Thanks for your prompt, efficient and intelligent service. I wont shop anywhere else.
Andrew F, Feb 25, 2015

Thanks for everything that was done with my order. Everything from next day delivery to the customer service and collecting the couple of parts I ordered incorrectly at your own expense then refunding the cost immediately. 
 
I can honestly say it was the most pleasant experience I've had as a customer in a long while, maybe ever.
 
I have told several colleagues and I will certainly order from Masterparts again when I need something. 
Ben S, Feb 23, 2015

Everything came exactly as ordered and with faster delivery than I expected. You guys gave me great service and I'll definitely try you first next time I need any parts. Thanks Heaps. 
Carl M, Feb 11, 2015


Impeccable service: instant order confirmation, fastest possible delivery, reasonable price, personal touch, genuine product. What’s not to like? Keep up the good work, you will certainly have my future business .  Ian A, Feb 6, 2015.


As always your prompt service was appreciated & on pricing you would the most reasonable seller in Australia that  I have dealt with
Cristian M, Feb 4, 2015

I have used your company several times to facilitate parts for my Porsche at reasonable costs rather than pay the exorbitant costs requested by Porsche specialists here in Australia. I have always found your service to be excellent with the quality of parts being first class and delivery timely to my needs.
Bruce P, Jan 10, 2015

Exceptional service and delivery times which is the reason I am and will be a constant return customer.
Jeffrey S, Dec 7, 2014

Hi James your service was excellent in dispatching goods asap and your courtesy  follow up was much appreciated.  I have no hesitations in using your services in the future or recommending it to my friends. 
Tony C, Nov 28, 2014


I was very happy with the whole process, from the simple on-line ordering to the very quick next day delivery. Given our location on the south coast of NSW this delivery timeframe was impressive. 
Ian M, Nov 25, 2014

Always so helpful, and really know their stuff. If they don’t have it in, they will get it for you & give a realistic time frame!
Allison B, Nov 3, 2014

I had a great experience buying from your shop; your staff help me find the correct part for my particular mini, your price was great and the parts arrived with in a couple of days.
Matthew P, Oct 15, 2014

We were impressed by the short space of time between ordering and delivery.  We loved the little bonuses - like the bonus pen and chocolate.  Little touches like this leave a lasting impression - very thoughtful!  We will certainly order from Masterparts again if we need parts for our Mini in the future.
Kerry B, Oct 1, 2014

Thanks for being so helpful with our order.  The parts arrived within 2 days and have been fitted to my car.  Very happy with your service and will be ordering more parts in the very near future.
Bryson B, Sep 17, 2014


As usual service and delivery was of highest quality and explanation on plug selection appreciated. 
Keep up the good work , I will continue to purchase from you as long as the old Porsche has life in her. 
Wayne B, Sep 3, 2014

Excellent service. Online chat during ordering helped. Part arrived promptly and all was correct.
Will use your service again in future.
Stephen S, Aug 13, 2014

Prompt delivery, and great service - exactly what I was after, and the car's now running better than ever 
Matty G, July 25, 2014

I was most impressed with the service offered by Master Parts, ordered them around 2:47 on Friday afternoon and they were here in Coffs Harbour on Monday at 11am, you cant ask for more than that. 
Brian L, July 25, 2014

Excellent service – better than anything available on eb#y  - will be back! 
Cameron P (944 Porsche), July 21, 2014

My 5th purchase now, as always, fast and efficient service, no doubt I’ll be back again. Very happy customer
Jeff S, July 20, 2014


Your service was flawless, you went that extra mile to make sure I received my order ASAP!
You were easy to deal with and I would not hesitate to recommend your company!
Josh P, July 9, 2014

Masterparts equals master service,more then helpful when ordering I would recommend to anyone who needs mini parts.
Steve B, June 28, 2014

This is my second time I’m dealing with you in less than a month. No stress at all dealing with you. Love the service you guys offer. 
Ronnie J, June 26, 2014

Just want to thank you for the amazing service. I will be recommending your business for sure. And you have gained a happy customer. Anything to do with the Mini I will definitely be in touch with you.
Ronnie J, June 17, 2014

The service from Master Parts is second to none.  The items are high quality with a service to match!!!  Always top notch!! 
Bruno C, June 2, 2014


Fantastic customer service and shipping was very quick and reasonable.
Highly recommend Masterparts
Glenn D, May 27, 2014

I would like to thank you for your prompt attention at all times during this transaction because customer service and not price is of the essence. I will recommend this business.
Chris L, May 27, 2014

Sensational service as always, a happy return customer!
Jeff S, May 10, 2014

Communication was great, so no tracking needed and parts delivered promptly.  Will use Master Parts now for those items able to be sourced from your store. Looking forward to you expanding your catalogue!  Thanks, Peter.
Peter S, Apr 26, 2014

The window lift for my wife’s Boxster arrived as promised and described.  In a couple of hours the car was back on the road.  We will definitely be buying more from you as we need it and will highly recommend you for your integrity in the way you conduct your business. 
Peter R, April 5, 2014

Thank you for the products. You answer all my questions, and help me out as best as you can and I thank you for that. I must admit, your service is faultless, and your website is very user friendly. I quite enjoy the next day deliveries.
Charbel Z, Mar 19, 2014


I was blown away at the overall service that Master Parts gave once I purchased the part I required.  Rare part but in stock at Master Parts.  Great quality and delivered on time and packaged well.  
 I will always go to Master Parts from first when looking for parts.
Brad S, Mar 19, 2014

Your service and attention to details was, as always, excellent
Godfrey W, Feb 19, 2014

I was very pleased with both the service and product I ordered. The range of products available is great and the delivery was super quick. 
John H, Jan 29, 2014

Excellent response time and ability to go the extra mile by finding the part/s you need makes Master Parts Australia the best online store to shop at for your Mini.   Thanks James for your great service!
Sean H, Jan 21, 204

Really appreciate your parts selection advice, and that you sent my order over the New Year break so I was able to get the car back on the road.
Tim R, Jan 20, 2014

Just a quick note to thank you for the prompt efficient and friendly service provided, especially over the Christmas period when parts are hard to source. My daughter’s Mini required parts fairly urgently as she needs the car for work, and all the things we ordered were despatched immediately. The website is easy to use and the products are of good quality. The little chocolate Caramello bears were a nice touch. Just shows you appreciate your customers. In this day and age when service is sometimes hard to find you have been great to deal with.
Thanks, will definitely go to you in future if we need parts for this vehicle.
Gregory P, Jan 17, 2014


Just wanted say thankyou for the great service, especially over the christmas period.  Again, all expectation exceeded.
Gordon K, Jan 6, 2014

Once again the service from Master Parts has been exceptional and it is a pleasure to do business with you.
Kylie R, Dec 29, 2013

Great customer service and delivery.. 
Order was exactly what it has been describe and customer service was awesome, 
Thank you !!!!
Fay Y, Dec 28, 2013

James you are a champion bloody top service
Mike O, Dec 20, 2013

Received a 993 steering wheel airbag bracket from you (the old sensitive horn problem) in quick time, well packed and delivered as requested. Thanks very much, I'll use you again.
Simon M, Dec 19, 2013

I just got my order. I'm very impressed with your service.   Super fast delivery, quick replies to emails, very happy with all parts supplied. 
Daniel F, Dec 12, 2013

Great communication, great price, quick delivery….look forward to buying more parts in the very near future!!
Lee A, Dec 10, 2013

I have dealt with James at Master Parts many times, I have always had a pleasant experience doing so, James is very knowledgeable and helpful I would not hesitate in recommending Master Parts, quality parts and professional service.
Pam G, Nov 4, 2013  


I ordered a thermostat housing for a 2008 mini cooper s from Master Parts...not only was this original part far cheaper than from my local BMW dealer it was available and delivered faster than they could. Overall the experience was very positive.
Rob R, Aug 8, 2013 
   
I just want to thank you for the quality of service and value from money that Masterparts offered me.
Having purchased a Checkmate 2006 JCW Mini recently, there were some things that I wanted to update or replace.
Being a BMW generally means the supplier is licenced to print money when it comes to spare parts.
I did my homework on the net and found delivered to my door, Masterparts were the best value for money I could find.  To top it off, as my order had some substantial weight, with brake rotors, pads etc, delivery should have been alot.   However as the order was over $500.00, not only did I get free delivery to Melbourne, but it was couriered so I received it the next day!!!
Ian N, July 21, 2013

Thank you for your prompt, professional and straight to the point service, you have achieved a repeat customer here
Scott A, July 16, 2013

Thank you for the extremely fast service and accurate part. Absolutely pleasure dealing with you.
Charles G, July 15, 2013

I would like to say my first experience in dealing with Masterparts  has been extremely positive. Great communication, fast service and 100% satisfaction. Will definitely purchase again.
Kylie R, July 1, 2013

Thanks for the great service I will use your services again I was most impressed with your service and attention to detail.
Kerry H, June 22, 2013 

Just wanted to say that I received the correct part for my (car) at a competitive price, the next business day as you said I would.  It fitted perfectly and the car started first time.
I am a very satisfied customer, thankyou.
Steve N, June 3, 2013

As always 
 
Excellent service
Quality products 
 
Love buying from Master Parts 

Bruno C, May 23, 2013

Just a quick note to say Thank You so very much for you next day service. My entire brake kit for my 911 arrived perfectly packaged & in 24 hours.  My baby is currently on the hoist having the new parts fitted as I write to you.
 
Excellent service & assistance.
 
My next wish list will be definitely coming from Master Parts.

David P, May 2, 2013

Just a quick note to thank you for your help with my last purchases.  Your customer service and dedication to your customers is superb!! So many companies now have poor customer service, it’s great to find a company that cares and does the right thing.  You will have my business for a long time to come.

Julian A, April 22, 2013

Master Parts!! What a great place to deal with!!
 
When searching for the A-pillar trim required for my Mini, James was online ready to help with instant answers for my questions and when I asked him if they had a brake light switch (I couldn’t find one in the menus), James added one, sent me the link and I had both parts ordered within 5 minutes!!
Unbelievable, thanks heaps guys
Anthony B, April 10 2013

Really happy with the service, care and attention that was given to my order. I placed my order at about 10pm and the next morning James called me to let me know that my parts were all available, and that they were refunding the money I had paid for shipping as my order was over $500.00. It also turned out I had double ordered two items, which Master Parts promptly refunded as well. The shipping was reasonably quick via courier, arriving approx 7 working days after I ordered it (I'm in Perth), with a Caramello Koala inside the shipment. :). James was a star and made the whole process smooth and easy. 
I would use Master Parts again in an instant :) 
Megan S, March 27, 2013

Everything went very smoothly, couldn't of ask for a better transaction. Even the email response was quick. I was so happy with everything I have already recommend you to other people and businesses on the sunshine coast.
Cheers Darren
Darren P, Feb 12, 2013

Thanks for a very quick and good service , parts matched and fitted nicely.
Mack P, Feb 7, 2013

You guys rock. Your parts were perfect and quickly delivered. The installation was easily done with instructions from the web. Perfect!  This little car I've owned since new. I plan to keep it. Will be in touch again.
David F, Jan 26, 2013

Delighted with your service and the availability of parts. Hope to continue the customer satisfaction for a long time yet.
Ken S, Jan 23, 2013

Hi James.  The 'missing' part turned up on our doorstep this morning!  Thank you again for the replacement part which kept us on the road over Xmas. It's nice to deal with a honest & caring person & we will happily recommend you to all our mates who need your services.
Tony P, Dec 31, 2012

I would like to thank you for your service. Extremely happy and will recommend to my family who all own Mini Coopers. I am extremely happy with everything. Everything is perfect – the way items were packed, the quality of the items, the packaging, your customer service. Everything was perfect and I will be a return customer again and again. Christopher B, Dec 9, 2012

This is the second time I have bought goods from Master Parts . Once for my 911SC and second time for my '98 996.  The service is always above and beyond my expectations. 
Bruno C, Dec 3, 2012

I could not believe it when I got home and the parcel was here already, incredible good service.
Dennis M, Nov 21, 2012

Just wanted to say thanks again for the parts and delivery.  Great customer service is always appreciated.
Daniel B, Nov 20, 2012

Excellent service, very prompt.   I perform all maintenance on my wife's Mini so will definitely be using your service again, excellent range and prices look good.
Darren L, November 17, 21012

Outstanding, fast postage great parts, thanks again. 
Jason G, October 29, 2012

Your service is second to none.
Matt A, October 24, 2012

That parts arrived this morning James, thanks for getting them to me so quickly! 
Sam B, September 26, 2012

Thanks James – it is a pleasure to receive good old fashioned and timely service these days – a breath of fresh air.  You now have all my future business.
Ross H, September 7, 2012

I got the pack in the mail a few weeks ago. Just wanted to say thanks – everything went really well. Will be using your website again for sure.
Matt H, July 31, 2012

Thank you for your great service !
Matt T, June 29, 2012

Big thanks - needed a couple of parts quickly.
Ordered them yesterday at lunch time and they were on my doorstep when I got home.
Great service, good price and super quick shipping!
Mini-Mods Forum Member D-MAN, posted on Mini-Mods June 27, 2012

Thanks for the excellent service with my first order with Master parts i received it today and only ordered on Sunday.  Will order all my parts from you in future, my bank balance is not large enough to buy from BMW
Laurie K, May 30, 2012

Finally got around to installing the brake kit from James. Very happy. Nice gear, quick postage, and fantastic price.
Mini-Mods Forum Member 04-MCS, May 17, 2012

Have recieved the engine mount, Thank you for the prompt service & the Mini Key ring, (and caramello Koala), will certainly use your business again and reccomend you to anyone else that we know.  
Leo B, April 24, 2012